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In Case of Emergency
If, during the office hours of 8:30 am - 4:00 pm, you feel that you need to talk to someone urgently and cannot wait for your scheduled appointment time, or if you are in an emergency situation, contact us at 20.2.2615.3906/3902/3901. You can also proceed to the Student Well-being unit, room P001, at the Campus Center in AUC New Cairo.
After working hours, please refer to the Office of Medical Services emergency procedures.
Medical Emergency Hotline: 20.2.2615.4000
On their behalf, the medical doctors on duty will notify us and ask for our opinion, as they generally do when they encounter psychiatric cases seeking their help.
3. Definitely, your Psych Clinic personnel can call us too, for direct communication.
4. Official On Call Numbers are:
Ola Morsy: 01003361470/ 01014444150
Mohamed Youssef: 01122241222
Reem Hashem: 01091514626
5. Referral to Psychiatric Health Resort (Prof. Ahmed Okasha) has to be done through official referral.
- No student should go seeking psychiatric assessment for free at their premises, unless they have a document that they have been examined at AUC, assessed and referred.
- In case admission was decided, the AUC Medical Clinic can't be held responsible for the payment except of the first 24 hours, as per our Memorandum of Agreement with the Resort, since the Medical Insurance doesn't cover psychiatric treatment.
The Office of Student Well-Being, together with the Division of Student Life, aims at promoting a healthy educational environment for all AUC students by enhancing their psychological, mental and emotional wellness, coupled with both multicultural and confidential approaches.
There are three collaborating units that make up Student Well-being: Counseling, Coaching and Learning for Success and Disability. Therefore, students with psychological needs can have an appropriate level of comprehensive care. The Mentoring and Learning Support Unit develops students’ academic skills and progress. Students with disabilities are being supported in the quest for equal access, in order to achieve their educational goals.
Our vision is to be the leading office approached by other universities in Egypt that lack such students support services, and to be recognized among offices providing similar services in universities worldwide.
- Enhancement of diversity, acceptance of others and fights stigmas
- Supporting the academic and student development missions at AUC
- Strives to meet the needs of a variety of people, including students of diverse racial, ethnic and international backgrounds, sexual/affectional orientations, gender identities, physical and mental abilities, languages, ages, religious/spiritual beliefs and socioeconomic backgrounds.
- Highest degree of professional competence and commitment are practiced, to facilitate the academic and personal development of students, and to intervene in psychological crises at the University.
- Aims that students would develop self-awareness, positive thinking, coping strategies and skills to change defective life patterns.
- All student information is considered confidential, and never released unless the student signs a written consent.
- Provides a safe and approachable environment by offering services that are fully accessible to all students. We are dedicated to providing individualized attention to students characterized by respect, trust, empathy and genuine desire to be supportive.
In 1990, the Student Counseling Center, was formally established. It was expanded in 2001, recruiting a multicultural staff to meet the diverse needs of the student body. The center began hiring experienced mental health professionals as consultants for more complicated cases.
In 2003, the Coaching for Learning and Success (it used to be called the Student Mentoring Unit) was established to help students facing academic difficulties, thereby supporting the University’s retention efforts.
In 2009, the Student Disability Unit was created to meet the emerging demands of students with special needs.